Downtime refers to the period of time when an information system is not operational or available for use. Some systems have daily scheduled downtimes, during which maintenance and backup procedures are performed.
Examples of amount of downtime criteria for an information system:
- Provides 24-hour system availability with no scheduled daily downtime
- Does not have a history of prolonged or frequent unscheduled downtimes
- for open repository and comprehensive patient records, minimal downtime should be standard
- Most system changes should be able to be made without bringing complete system